Showing posts with label Financial. Show all posts
Showing posts with label Financial. Show all posts

Monday, April 23, 2012

LearnVest, Merrill Edge and Financial Planning for the Middle Class

AppId is over the quota
AppId is over the quota
Stephany Kirkpatrick, left, and Mina Black of LearnVest.Marilynn K. Yee/The New York TimesStephany Kirkpatrick, left, and Mina Black of LearnVest.

In this weekend’s Your Money column, I return to a topic that I’ve come at in various ways in recent years: The question of how the merely middle class and semi-affluent among us can get good, ethical, reasonably priced financial advice without having to watch our backs and our wallets.

Wealthy people have plenty of people clamoring to help them, and yet they need help the least. Everyone else is all too often left to work with people who say they do financial planning but are, in fact, insurance salesmen or seeking to earn big commissions from mutual fund companies.

LearnVest aims to change that, as I explain in the column, though they cannot yet help you with your investments. Merrill Lynch has its Merrill Edge program, but it’s pretty investment-centered. I was particularly intrigued by LearnVest’s fledgling efforts to help people with basic financial planning by pairing them with a real certified financial planner for a reasonable price.

If you’re tried LearnVest’s program in the time that it’s been open, please tell us about it below. Ditto for those of you who’ve had personal experience with Merrill’s call centers and its Edge program.



View the original article here



Financial Advice for Those With Hummingbird Nest Eggs

AppId is over the quota
AppId is over the quota

Brokerage firms have been making these sorts of moves for years, and Merrill is notorious for a leaked memo in the late 1990s that discouraged “charity work” for clients with less than $100,000 in assets — “poor people,” as the memo put it.

That patrician view is probably a minority one: if the people who run Merrill Lynch felt that way, they wouldn’t be doing what they’re doing now, which is trying like mad to figure out a way to service those smaller accounts profitably.

But Merrill’s decision to tell its brokers that they might not get paid if they persisted in working with such people reflects one of the sorriest truths of the financial services industry: Nobody has figured out a way to consistently give large numbers of people reasonably priced financial advice across all areas of their life and to do so in an ethical manner.

The case of Merrill — and its effective opposite, a start-up called LearnVest — is instructive in part because it reflects how the world of managing money has changed since Merrill Lynch first started hanging shingles on Main Streets all over the United States.

Charles E. Merrill & Company opened for business nearly 100 years ago, and the company (along with Merrill’s current owner Bank of America, interestingly enough), resolved to serve Main Street, not Wall Street. Charlie Merrill put it this way, according to the 1994 book by my colleague Joe Nocera, “A Piece of the Action.” In it, he quotes Mr. Merrill as writing the following: “A new guild has sprung up in the [investment] banking profession which does not despise the modest sums of the thrifty.”

Many brokerage firms have backed away from that sort of stance in recent years. An old saw in the industry notes that the little old lady with the diminishing balance who hounds you when her dividend checks arrive late takes up five times as much time as a 50-year-old millionaire.

Besides, you make more money serving richer people. So the big firms (and thousands of smaller operations and individuals) fight hard over the 1 percent and then siphon off a small cut of their assets each year through fees and other revenue mechanisms.

Everyone else ends up at Charles Schwab or Fidelity and pays roughly $1,500 to $3,000 if they want a full financial plan with advice on insurance and mortgages and other things beyond investments.

A few years ago, Citi took a bold step with its myFi service that aimed to provide just that sort of holistic guidance from bank branches. But it introduced the service at one of the worst economic moments since World War II, and the bank shuttered myFi when it did not succeed quickly enough for its tastes.

Nowadays, a thrifty Merrill customer with modest sums is told to use a service called Merrill Edge. And Merrill is taking its best shot at attracting and keeping them (and eventually) upgrading them to a real broker), given that it believes that there are 28 million households with $50,000 to $250,000 in assets.

The people who service them are called Financial Solutions Advisors. There are more than 500 of them in bank branches and the company will hire 500 more in 2012. There are currently about 800 F.S.A.’s working in call centers as well.

The company (to my great surprise) could not say how many of them were certified financial planners, the sort of people trained to look at a client’s whole life before making investment recommendations.

If Merrill isn’t tracking this, it’s tempting to conclude that the company doesn’t make the credential (and holistic advice) a priority and that all it wants to do is push investments. Still, Merrill does the right thing and encourages people to earn the certification by covering classes for F.S.A.’s who want to become certified financial planners.

Dean Athanasia, the executive who oversees Merrill Edge, said that any good investment advice had to be holistic by its very nature. “If you have a mortgage and debt, then you need to factor that into the consideration of your planning for the future,” he said. “You can’t just look at assets.”

The Merrill Edge investment account costs a flat $125 each year if you are working with an F.S.A., though the company will also manage a portfolio for you for 1 percent of your assets annually. As for the underlying mutual fund fees, the firm collects “the appropriate fees based on our agreement with the firm and the prospectus.”

Anyone working this way needs to ask their adviser for a plain-English explanation of how much money, if any, Merrill stands to collect in any way, shape or form now or in the future, based on the mutual funds it selects for you. And if any of you have asked an F.S.A. for a collection of low-cost Vanguard or similar funds, I’d be curious to hear what the reaction was.

On compensation, Merrill appears to be doing the right thing, meanwhile; advisers earn a salary plus incentives based on the amount of assets they gather and manage, whether it’s in bank savings accounts or in mutual funds or other investments.

The most curious thing about my conversation with Mr. Athanasia is that he didn’t once mention personal budgeting.

This article has been revised to reflect the following correction:

Correction: January 13, 2012

An earlier version of this column incorrectly referred to the customer service employees of Merrill Edge as Financial Service Advisors. 



View the original article here



Debating Financial Strategies for the New Year

AppId is over the quota
AppId is over the quota

Republicans and Democrats in the United States seem incapable of agreeing on anything. In Europe, the search for a solution to Greece’s debt problems has been overshadowed by questions about the continued existence of a single currency for the European Monetary Union.

Add at least a half-dozen crucial elections in 2012 — including ones in France, Greece and the United States — and a political transition in China, and pessimism about what lies ahead seems fairly rational.

Yet a year ago, the outlook for 2011 seemed the exact opposite of what the year turned out to be. Economists were raising their growth projections, consumer confidence was improving and a tax-cut compromise in Congress was putting more cash into pocketbooks. An accelerating economic recovery seemed in the offing.

Of course, that was not how the year turned out. Probably the only investors bragging about their returns are the ones who perfectly timed their purchases of United States Treasury bonds and gold — two asset classes that most analysts said were overvalued as 2011 began. (Of course with gold, the people gloating the most are the ones who sold it at its August peak.)

So how should you think about next year? Should you hide for one more year, or charge forward with some sort of plan?

For this week’s column, I asked a group of people whose opinions have impressed me to ponder this conundrum. Next week, I will share some final thoughts and 2012 predictions from the group of five strategists and investors that I have spoken to each quarter. My hope is that in mixing theory and practice, the two columns will offer investors a better sense of both how they should and will act next year.

THE ENVIRONMENT When Standard & Poor’s downgraded the credit rating of the United States in August, investors rushed to buy Treasury bonds, the very asset that had just become less creditworthy. This might seem utterly irrational, but it did not surprise Daniel Kahneman, the psychologist who won the Nobel in economic science for work that became the foundation of behavioral economics.

“Treasuries just feel safe,” he said. “When you’re worried, you go to the safe thing. It’s quite a normal reaction.”

I called Mr. Kahneman because I had been reading his new book “Thinking, Fast and Slow” (Farrar Strauss & Giroux) and was fascinated by his division of people’s thinking into two systems. System 1 is fast; it’s intuition. System 2 is slower and moderates System 1; it’s the ability to reason.

But what do we do if our System 1 thinks everything looks bleak next year and our System 2 agrees?

“My System 1 also says it is going to be a bad year,” Mr. Kahneman said.

But feeling that does not equate to shunning the market. “I’m not really sure that the situation is very different from what it usually is,” he said. “The same advice about prudence that would carry you in other years would carry you in next year.”

(His greater concern is with what the last three years have done to the general sense of optimism among the young. “That’s a profound change,” he said. “Where that will go, what shape that will take I cannot predict.”)

Practicing a prudent strategy is tougher than it sounds, particularly given the extremes of the last five years. To go from housing and stock markets that were always going up to a housing market that is bumping along the bottom and a stock market that goes up and down seemingly at random is tough to take.

Daniel Egan, head of behavioral finance for the Americas at Barclays Wealth, said that from Jan. 1 to Aug. 1 the Standard & Poor’s 500-stock index moved up or down at least 2 percent on 8 percent of trading days. From Aug. 1 to Dec. 20 that number more than tripled, with 27 percent of trading days having moves greater than 2 percent one way or the other. And 13 percent of the days in the second period had swings greater than 3 percent, compared with none in the first period.

“This is the worst kind of environment to attempt market timing in,” Mr. Egan said. “Odds are, you’ll miss the rally when one or more uncertainties — euro, U.S. fiscal policy, U.S. election — resolves itself, leaving you with the volatility but not the return you’d hoped for.”

SIZING THINGS UP One thing behavioral research has shown is that people who lose a lot of money in a particular asset class will often shun it or at least underweight it as an investment in the future.

“Individuals who got burned by T-bills in the 1970s and were burned by inflation underweighted T-bills the rest of their lives,” Mr. Egan said. “2008 being a credit crisis, people are going to have an experiential prejudice against banks for the losses they experienced.”

He added that people who believed real estate was an investment that would always go up were likely to have similar biases.

Assessing these objectively will be crucial for investors who want to make reasoned decisions. Meir Statman, professor of finance at Santa Clara University, said investors needed to step back and think about how the fear of losing even more money was directing their decisions.

“Fear makes us think the world is coming to an end; it makes us think that stocks will never go up and always go down,” he said. “This is where logic is going to have to intrude.”

One helpful tip from Michael Mauboussin, chief investment strategist at Legg Mason Capital Management and the author of “Think Twice: Harnessing the Power of Counterintuition” (Harvard Business Press), was to assess the experts providing the advice and understand the likelihood that their predictions will be right.

“In some realms, experts will predict very well,” Mr. Mauboussin said. “If you turn on the weather, you can be sure if you need an umbrella. When we’re dealing with economic, political and social areas, we cannot predict as well.”

Robert Seaberg, managing director of planning services at Morgan Stanley Smith Barney, advocates that people be a bit more realistic in their thinking about investments.

“The world now is more about risk management than about investing,” Mr. Seaberg said. “Forget the home runs. Guard against the really big losses, and go for singles and doubles. You win more games than you lose.”

ACTION OR INACTION The collective wisdom of this group is almost entirely to take the long view and stay the course next year.

“My advice to individual people is the less attention you pay to this stuff, the better you are going to be,” Mr. Mauboussin said. “You need to have a prudent strategy, a risk tolerance and a time horizon and then don’t get too caught up in it.”

Of course, the long horizon sounds great if you are at the beginning of it. If you are among the baby boomers in retirement or about to be there soon you may scoff at this. But Mr. Statman, who turns 65 this year, said the last thing people of his generation needed to do was try to find a way to get their money back. They need to live with less.

“The saddest stories I read about are of baby boomers trying to recover their losses by going into risky investments, and they end up in Ponzi schemes or very miserable positions,” he said.

As for Mr. Kahneman, he has no plans of adjusting a strategy that has served him well. “I made one big decision, which was how much I want to have in equities and how important it was for me to be protected from inflation,” he said. “Then I leave it to other people. I don’t even want to know how things are going day to day.”

If it’s good enough for a Nobel laureate, it might be good enough for you.



View the original article here



Sunday, April 22, 2012

Debating Financial Strategies for the New Year

The remote server returned an unexpected response: (417) Expectation failed.
The remote server returned an unexpected response: (417) Expectation failed.

Republicans and Democrats in the United States seem incapable of agreeing on anything. In Europe, the search for a solution to Greece’s debt problems has been overshadowed by questions about the continued existence of a single currency for the European Monetary Union.

Add at least a half-dozen crucial elections in 2012 — including ones in France, Greece and the United States — and a political transition in China, and pessimism about what lies ahead seems fairly rational.

Yet a year ago, the outlook for 2011 seemed the exact opposite of what the year turned out to be. Economists were raising their growth projections, consumer confidence was improving and a tax-cut compromise in Congress was putting more cash into pocketbooks. An accelerating economic recovery seemed in the offing.

Of course, that was not how the year turned out. Probably the only investors bragging about their returns are the ones who perfectly timed their purchases of United States Treasury bonds and gold — two asset classes that most analysts said were overvalued as 2011 began. (Of course with gold, the people gloating the most are the ones who sold it at its August peak.)

So how should you think about next year? Should you hide for one more year, or charge forward with some sort of plan?

For this week’s column, I asked a group of people whose opinions have impressed me to ponder this conundrum. Next week, I will share some final thoughts and 2012 predictions from the group of five strategists and investors that I have spoken to each quarter. My hope is that in mixing theory and practice, the two columns will offer investors a better sense of both how they should and will act next year.

THE ENVIRONMENT When Standard & Poor’s downgraded the credit rating of the United States in August, investors rushed to buy Treasury bonds, the very asset that had just become less creditworthy. This might seem utterly irrational, but it did not surprise Daniel Kahneman, the psychologist who won the Nobel in economic science for work that became the foundation of behavioral economics.

“Treasuries just feel safe,” he said. “When you’re worried, you go to the safe thing. It’s quite a normal reaction.”

I called Mr. Kahneman because I had been reading his new book “Thinking, Fast and Slow” (Farrar Strauss & Giroux) and was fascinated by his division of people’s thinking into two systems. System 1 is fast; it’s intuition. System 2 is slower and moderates System 1; it’s the ability to reason.

But what do we do if our System 1 thinks everything looks bleak next year and our System 2 agrees?

“My System 1 also says it is going to be a bad year,” Mr. Kahneman said.

But feeling that does not equate to shunning the market. “I’m not really sure that the situation is very different from what it usually is,” he said. “The same advice about prudence that would carry you in other years would carry you in next year.”

(His greater concern is with what the last three years have done to the general sense of optimism among the young. “That’s a profound change,” he said. “Where that will go, what shape that will take I cannot predict.”)

Practicing a prudent strategy is tougher than it sounds, particularly given the extremes of the last five years. To go from housing and stock markets that were always going up to a housing market that is bumping along the bottom and a stock market that goes up and down seemingly at random is tough to take.

Daniel Egan, head of behavioral finance for the Americas at Barclays Wealth, said that from Jan. 1 to Aug. 1 the Standard & Poor’s 500-stock index moved up or down at least 2 percent on 8 percent of trading days. From Aug. 1 to Dec. 20 that number more than tripled, with 27 percent of trading days having moves greater than 2 percent one way or the other. And 13 percent of the days in the second period had swings greater than 3 percent, compared with none in the first period.

“This is the worst kind of environment to attempt market timing in,” Mr. Egan said. “Odds are, you’ll miss the rally when one or more uncertainties — euro, U.S. fiscal policy, U.S. election — resolves itself, leaving you with the volatility but not the return you’d hoped for.”

SIZING THINGS UP One thing behavioral research has shown is that people who lose a lot of money in a particular asset class will often shun it or at least underweight it as an investment in the future.

“Individuals who got burned by T-bills in the 1970s and were burned by inflation underweighted T-bills the rest of their lives,” Mr. Egan said. “2008 being a credit crisis, people are going to have an experiential prejudice against banks for the losses they experienced.”

He added that people who believed real estate was an investment that would always go up were likely to have similar biases.

Assessing these objectively will be crucial for investors who want to make reasoned decisions. Meir Statman, professor of finance at Santa Clara University, said investors needed to step back and think about how the fear of losing even more money was directing their decisions.

“Fear makes us think the world is coming to an end; it makes us think that stocks will never go up and always go down,” he said. “This is where logic is going to have to intrude.”

One helpful tip from Michael Mauboussin, chief investment strategist at Legg Mason Capital Management and the author of “Think Twice: Harnessing the Power of Counterintuition” (Harvard Business Press), was to assess the experts providing the advice and understand the likelihood that their predictions will be right.

“In some realms, experts will predict very well,” Mr. Mauboussin said. “If you turn on the weather, you can be sure if you need an umbrella. When we’re dealing with economic, political and social areas, we cannot predict as well.”

Robert Seaberg, managing director of planning services at Morgan Stanley Smith Barney, advocates that people be a bit more realistic in their thinking about investments.

“The world now is more about risk management than about investing,” Mr. Seaberg said. “Forget the home runs. Guard against the really big losses, and go for singles and doubles. You win more games than you lose.”

ACTION OR INACTION The collective wisdom of this group is almost entirely to take the long view and stay the course next year.

“My advice to individual people is the less attention you pay to this stuff, the better you are going to be,” Mr. Mauboussin said. “You need to have a prudent strategy, a risk tolerance and a time horizon and then don’t get too caught up in it.”

Of course, the long horizon sounds great if you are at the beginning of it. If you are among the baby boomers in retirement or about to be there soon you may scoff at this. But Mr. Statman, who turns 65 this year, said the last thing people of his generation needed to do was try to find a way to get their money back. They need to live with less.

“The saddest stories I read about are of baby boomers trying to recover their losses by going into risky investments, and they end up in Ponzi schemes or very miserable positions,” he said.

As for Mr. Kahneman, he has no plans of adjusting a strategy that has served him well. “I made one big decision, which was how much I want to have in equities and how important it was for me to be protected from inflation,” he said. “Then I leave it to other people. I don’t even want to know how things are going day to day.”

If it’s good enough for a Nobel laureate, it might be good enough for you.



View the original article here



LearnVest, Merrill Edge and Financial Planning for the Middle Class

The remote server returned an unexpected response: (417) Expectation failed.
The remote server returned an unexpected response: (417) Expectation failed.
Stephany Kirkpatrick, left, and Mina Black of LearnVest.Marilynn K. Yee/The New York TimesStephany Kirkpatrick, left, and Mina Black of LearnVest.

In this weekend’s Your Money column, I return to a topic that I’ve come at in various ways in recent years: The question of how the merely middle class and semi-affluent among us can get good, ethical, reasonably priced financial advice without having to watch our backs and our wallets.

Wealthy people have plenty of people clamoring to help them, and yet they need help the least. Everyone else is all too often left to work with people who say they do financial planning but are, in fact, insurance salesmen or seeking to earn big commissions from mutual fund companies.

LearnVest aims to change that, as I explain in the column, though they cannot yet help you with your investments. Merrill Lynch has its Merrill Edge program, but it’s pretty investment-centered. I was particularly intrigued by LearnVest’s fledgling efforts to help people with basic financial planning by pairing them with a real certified financial planner for a reasonable price.

If you’re tried LearnVest’s program in the time that it’s been open, please tell us about it below. Ditto for those of you who’ve had personal experience with Merrill’s call centers and its Edge program.



View the original article here



Financial Advice for Those With Hummingbird Nest Eggs

The remote server returned an unexpected response: (417) Expectation failed.
The remote server returned an unexpected response: (417) Expectation failed.

Brokerage firms have been making these sorts of moves for years, and Merrill is notorious for a leaked memo in the late 1990s that discouraged “charity work” for clients with less than $100,000 in assets — “poor people,” as the memo put it.

That patrician view is probably a minority one: if the people who run Merrill Lynch felt that way, they wouldn’t be doing what they’re doing now, which is trying like mad to figure out a way to service those smaller accounts profitably.

But Merrill’s decision to tell its brokers that they might not get paid if they persisted in working with such people reflects one of the sorriest truths of the financial services industry: Nobody has figured out a way to consistently give large numbers of people reasonably priced financial advice across all areas of their life and to do so in an ethical manner.

The case of Merrill — and its effective opposite, a start-up called LearnVest — is instructive in part because it reflects how the world of managing money has changed since Merrill Lynch first started hanging shingles on Main Streets all over the United States.

Charles E. Merrill & Company opened for business nearly 100 years ago, and the company (along with Merrill’s current owner Bank of America, interestingly enough), resolved to serve Main Street, not Wall Street. Charlie Merrill put it this way, according to the 1994 book by my colleague Joe Nocera, “A Piece of the Action.” In it, he quotes Mr. Merrill as writing the following: “A new guild has sprung up in the [investment] banking profession which does not despise the modest sums of the thrifty.”

Many brokerage firms have backed away from that sort of stance in recent years. An old saw in the industry notes that the little old lady with the diminishing balance who hounds you when her dividend checks arrive late takes up five times as much time as a 50-year-old millionaire.

Besides, you make more money serving richer people. So the big firms (and thousands of smaller operations and individuals) fight hard over the 1 percent and then siphon off a small cut of their assets each year through fees and other revenue mechanisms.

Everyone else ends up at Charles Schwab or Fidelity and pays roughly $1,500 to $3,000 if they want a full financial plan with advice on insurance and mortgages and other things beyond investments.

A few years ago, Citi took a bold step with its myFi service that aimed to provide just that sort of holistic guidance from bank branches. But it introduced the service at one of the worst economic moments since World War II, and the bank shuttered myFi when it did not succeed quickly enough for its tastes.

Nowadays, a thrifty Merrill customer with modest sums is told to use a service called Merrill Edge. And Merrill is taking its best shot at attracting and keeping them (and eventually) upgrading them to a real broker), given that it believes that there are 28 million households with $50,000 to $250,000 in assets.

The people who service them are called Financial Solutions Advisors. There are more than 500 of them in bank branches and the company will hire 500 more in 2012. There are currently about 800 F.S.A.’s working in call centers as well.

The company (to my great surprise) could not say how many of them were certified financial planners, the sort of people trained to look at a client’s whole life before making investment recommendations.

If Merrill isn’t tracking this, it’s tempting to conclude that the company doesn’t make the credential (and holistic advice) a priority and that all it wants to do is push investments. Still, Merrill does the right thing and encourages people to earn the certification by covering classes for F.S.A.’s who want to become certified financial planners.

Dean Athanasia, the executive who oversees Merrill Edge, said that any good investment advice had to be holistic by its very nature. “If you have a mortgage and debt, then you need to factor that into the consideration of your planning for the future,” he said. “You can’t just look at assets.”

The Merrill Edge investment account costs a flat $125 each year if you are working with an F.S.A., though the company will also manage a portfolio for you for 1 percent of your assets annually. As for the underlying mutual fund fees, the firm collects “the appropriate fees based on our agreement with the firm and the prospectus.”

Anyone working this way needs to ask their adviser for a plain-English explanation of how much money, if any, Merrill stands to collect in any way, shape or form now or in the future, based on the mutual funds it selects for you. And if any of you have asked an F.S.A. for a collection of low-cost Vanguard or similar funds, I’d be curious to hear what the reaction was.

On compensation, Merrill appears to be doing the right thing, meanwhile; advisers earn a salary plus incentives based on the amount of assets they gather and manage, whether it’s in bank savings accounts or in mutual funds or other investments.

The most curious thing about my conversation with Mr. Athanasia is that he didn’t once mention personal budgeting.

This article has been revised to reflect the following correction:

Correction: January 13, 2012

An earlier version of this column incorrectly referred to the customer service employees of Merrill Edge as Financial Service Advisors. 



View the original article here